FAQ about PocketBook Reader App

  • Cannot open the application after downloading. „Database is not loaded” error appears.

    Please, find the .pocketbook folder in the file manager on your device. Try to make a backup (archive), and then delete the .pocketbook directory. The .pocketbook folder can be hidden (if so, change the file manager settings on your device, which allows to display the hidden folders). The file name starts with a dot character. Then laucnh the application anew. This procedure will re-create the book database from your files.

  • Document loading process takes too much time…

    Dear friend, your device has, probably, not enough memory. Please, clear your device memory to load documents faster.

  • Some books can not be opened.

    Dear friend, please send us the book that cannot be opened at: help@pocketbook.ch or info@obreey-products.com. We will do our best to help you.

  • How to display my books in the application

    Dear friend, the PocketBook application automatically scans all the folders with books and documents on your smartphone, which are allowed to be scanned and adds them to the library. You can upload one book or several books (as many as you wish) to your device. Please check whether the folders with books are alowed to be scanned in the application settings.

  • How to create a bookmark

    Dear friend, click in the top right corner of the display to bookmark the page or to delete a bookmark in reading mode.

  • How to bookmark the page in immersive reading mode

    Click in the top right corner of the display to bookmark the page or to delete a bookmark (the same is in immersive reading mode)

  • How to make a note

    Dear friend, select the text with a long tap and then use a context menu to highlight it or to make a comment.

  • All my notes are gone

    Notes and bookmarks are saved in your account's cloud storage.

  • How to export notes

    Double-click on the center of the display - Table of contents/notes (three short lines at the top right part of the display) - Notes - Export (at the bottom right part of the display). Notes will be exported in HTML format into the folder PocketBook located in the internal memory of the phone.

  • How to make a comment

    Press and hold the text you want to comment, then use a context menu in order to highlight or comment the text.

  • How to understand the name of the icon

    Tap and hold the icon in order to see the popup.

  • Do I need to buy books in the app or I can read my own books?

    PocketBook Reader automatically scans all the available folders with files on your device and adds them to the library. Please, check whether all the needed folders are ticked.
    Moreover, you can download books (and free books too) you are currently reading in the application (from any device). You can also login into accounts: Dropbox, Google books, Google Drive and read books you have there in PocketBook reader app.
    You can also use Network libraries.
    If you want to buy a book, simply tap on PocketBook shop and pick the book you need.

  • I can not download the application

    Please, clean the memory of your device in order to have free space for installation. You can also read Play Market recommendations for installing applications on your device:https://support.google.com/googleplay?source=404#t... If you can not find the solution you need, please, contact us help@pocketbook.ch or info@obreey-products.com and we will help you.

  • The app is installed, but cannot launch it, shows an ERROR

    Please, clean the memory of your device in order to have free space for installation. You can also read Play Market recommendations for installing applications on your device:https://support.google.com/googleplay?source=404#t... If you can not find the solution you need, please, contact us at help@pocketbook.ch or info@obreey-products.com and we will help you.

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